Ticket Elimination Sprint

Eliminate the repeat support tickets that waste your team’s time and shouldn’t exist in the first place.

Through clarity, proactivity, and faster execution.

Ticket Elimination is a short, fixed-scope engagement focused on eliminating repeat support tickets, so your team gets fewer tickets overall and spends less time answering the same questions every day.

See how much time you could save

Who is This For?

This is a good fit if:

• You’re responsible for keeping support from becoming unmanageable
• Your team handles the same questions over and over again
• Support feels reactive instead of predictable and controlled
• You want fewer tickets and faster replies
• You don’t want a long consulting engagement

This is not a good fit if:

• You’re looking to clean up a ticket backlog
• You want to replace your support platform
• You don’t have access to ticket data

Timeframe

Ticket Elimination runs as a 14-day sprint designed to quickly identify and eliminate the highest-impact repeat tickets.

Cost

$2,449

Ticket Elimination is priced at $2,449 - less than one month of support labor. Pricing is fixed and outcome-based, focused on delivered value rather than hours billed.

Deliverables

Deliverables are designed to be immediately usable, either implemented directly or delivered ready to deploy. You will receive a concise, action-oriented package including:

• Identification of your most common repeat tickets (up to 10)
• Root-cause mapping explaining why those tickets exist
• Analysis of where those tickets originate (onboarding, product issues, etc.)
• 5-10 implemented or ready-to-deploy solutions to eliminate or deflect those tickets
• A simple roadmap for continued improvements

Most teams see a measurable reduction in repeat tickets within the first few weeks.

Requirements

To keep the engagement fast and effective, we’ll need limited access to the following:

• Read access to your ticketing, CRM platform, or mailbox where support happens
• Read access to your internal knowledgebase, if available
• Customer-facing information we are not able to locate on our own
• Copies of your product packaging inserts or Quick Start Guides, if available (digital is fastest)
• Write access to your pre-scripted responses if you would like us to implement improvements

Ready to Stop Wasting Time on Repeat Tickets?

14-Day Engagement + Fixed Price + No Long-Term Commitment