Self-Service Knowledge Sprint
Turn repeat support questions into self-serve answers your customers can find in seconds.
Through clarity, Structure, and faster execution.
Self-Service Knowledge is a short, fixed-scope engagement focused on building or optimizing a customer-facing knowledgebase that prevents common issues and deflects repeat tickets—so your team gets fewer requests and customers get answers without waiting.
See how much time you could save
Potential Time Savings Calculator
Who is This For?
This is a good fit if:
- You’re responsible for reducing support volume and improving customer self-service
- Your team answers the same “how do I…?” and “where do I…?” questions constantly
- Customers get stuck during onboarding or basic usage and submit avoidable tickets
- You want a knowledgebase that’s actually used (and findable)
- You want faster outcomes without a long consulting engagement
This is not a good fit if:
- You’re looking to rewrite all documentation across the business at once
- Your product/service is changing weekly and content can’t stay stable long enough to publish
- You can’t provide access to support conversations or common questions (tickets, emails, chat logs, call notes)
Timeframe
Self-Service Knowledge runs as a 14-day sprint designed to quickly build a usable knowledgebase foundation and publish the highest-impact articles first.
Cost
$2,449
Self-Service Knowledge is priced at $2,449 - less than one month of support labor. Pricing is fixed and outcome-based, focused on delivered value rather than hours billed.
Deliverables
Deliverables are designed to be immediately usable, either implemented directly or delivered ready to deploy. You will receive a concise, action-oriented package including:
- A prioritized list of your top self-serve opportunities (from tickets, inbox, chat, and onboarding friction)
- A customer-facing knowledgebase structure (categories, navigation, and article templates)
- 10–15 customer-facing articles created and published (or ready-to-publish) focused on your highest-impact repeat questions
- Includes clear steps, screenshots or visuals where needed, and “what to do if…” troubleshooting paths
- Findability improvements so customers can actually locate answers
- Suggested search keywords/titles, internal linking, “related articles,” and top-page entry points
- A lightweight content roadmap for the next wave of articles (what to write next and why)
Most teams see a measurable reduction in repeat tickets within the first few weeks.
Requirements
To keep the engagement fast and effective, we’ll need limited access to the following:
- Read access to your support source (ticketing system, shared mailbox, chat, CRM, or call notes)
- Access to your existing customer-facing documentation (if any)
- Product screenshots, workflows, or access to a demo environment (so steps are accurate)
- Your preferred tone/brand guidelines (or example content you consider “on brand”)
- Write/publish access to your knowledgebase platform if you want implementation handled inside your tool
- Otherwise, deliverables can be provided as ready-to-paste drafts in your preferred format
Ready to Stop Wasting Time Answering Common Questions?
14-Day Engagement + Fixed Price + No Long-Term Commitment