Conquering inefficient support, one company at a time.
With TheOmegaCollective, I’m on a mission to help businesses optimize their support processes, reducing time and money spent on repetitive work and unlocking truly exceptional customer experiences.
Support work shouldn’t be repetitive, and it definitely shouldn’t be expensive.
Turn your support team into a force multiplier.
If you’re paying skilled people to answer the same questions, chase the same missing details, and re-solve the same problems, I help you cut that waste with fast, practical changes.
I work with business owners and support leaders who want lower support cost, faster resolution, and better CSAT—without a giant tooling overhaul. I’ve built and managed customer-facing knowledge bases, tightened support workflows, and implemented small high-impact improvements across product and service businesses (including global teams with non-native English support staff).
My approach follows my PLAN FOR Success framework—improving the entire customer journey from Pre-Sales and Logistics through Acceleration, Nurture, Follow-Up, Optimization, and Reflection. The goal is simple: fewer repeat tickets, less time wasted, and a support system that scales cleanly.
Ready to eliminate the tickets that shouldn’t exist? Consider a 14-day Ticket Elimination Sprint.
Have questions? I’d be happy to meet with you to evaluate your specific situation.